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Reservation system

Reservation system & e-commerce

Best Western’s powerful central reservation system and online distribution channels drives million-dollar revenues to our member hotels every day.


Best Western competes aggressively in the fast-paced digital space. Our award-winning website puts our hotels at the fingertips of millions of travelers worldwide via their desktops, tablets and other mobile devices. With rich tourist content, streamlined navigation and a robust search functionality, we make it easier for customers to quickly access the information they need in order to book their stay in our hotels. The webpage offers added-consumer value with exclusive online promotions, hotel packages, trip-planning tools, destination data, travel tips, virtual tours and more.

Customer care centers

Best Western operates 24/7 multi-lingual customer care centers in Phoenix, Arizona and Milan, Italy in order to manage reservations for more than 4,200 Best Western hotels worldwide. Our phone representatives assist travelers in finding the right hotels to satisfy their unique needs, and help hoteliers to listen their guests.